Service Policy

Last updated: October 23, 2026

This Service Policy explains how Cozy Earth handles questions about products, orders, delivery, and after-sales support. It should be read together with the information shown on the relevant product and checkout pages.

Customer Support

Use the Contact Us form for help. For an order enquiry, include the order number and a concise description of the issue. For a product enquiry, include the product name and option where relevant. Please do not send passwords or full payment-card details.

Order Changes and Cancellations

Whether an order can be changed or cancelled depends on its processing and dispatch status. Contact us as soon as possible so we can review the available options. A request does not guarantee that an order can be changed or stopped.

Product or Delivery Issues

If an item is damaged, faulty, incorrect, or missing, contact us with the order details and a description of the issue. We will review the request under the information and policies that apply to the order and any rights provided by applicable law.

Returns and Shipping

Bedding may be returned or exchanged within 100 nights. Most apparel, bath, and accessory items may be returned or exchanged within 30 days. Start a return request or ask about eligibility through the Contact Us page. U.S. orders are generally processed within 2–3 business days; qualifying orders of $100 or more after discounts receive free shipping, and continental U.S. ground transit typically takes 5–8 business days after dispatch. International delivery timing and charges vary by destination. Order-specific shipping costs and options are shown at checkout.

Purchase Information

Product availability, prices, promotions, shipping options, and order details are shown on the applicable product and checkout pages. For help with an order or questions about a purchase, contact Customer Support.

Website Information

For questions about using this storefront or its content, contact Customer Support. Information shown at checkout applies to the specific order.

Privacy

Information sent through the contact form is handled under the Privacy Policy.